This is a swipe-right world where the people want efficiency, easiness, and effortlessness in everything. Thankfully, the on-demand business model has an answer to this.
The on-demand services have become an integral part of the people’s lifestyle because of the ability to meet the diverse needs anytime, anywhere. The round of clock on-demand service also requires instant customer support for necessary assistance, which is implausible with the human staff.
That’s where AI chatbots catching up with the on-demand assistance trend through the amazingly high capability to connect the dots and respond to the customer’s queries in real-time.
According to research, the global chatbot market is expected to grow to USD 9.4 billion by 2024.
The cognitive intelligence and computing capability of AI bots are outsmarting the human intelligence and it costs quite less as opposed to hiring and training human customer service agents. This is the reason the on-demand services are warmly-embracing the bots.
The best practice of checking the bots adoption rate in on-demand solutions around us is finding the last time when you had a conversation with a human agent to handle your requirement and provide immediate support. The bots integration has indeed reached a saturation level where the interactions with bots appear as natural as chatting with human staff.
Read more : On-Demand Services Future-Proof
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